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What is RupeeRedee and how does it work?

RupeeRedee is a new-age financial services platform that leverages technology to make lending quick and easy. We facilitate disbursal of short-term Personal Loans via our website & mobile app for both Salaried and Self-employed customers addressing all your daily and instant needs. We are a subsidiary of a global fintech organization with businesses in over 30 countries.

Why should I borrow from RupeeRedee?

RupeeRedee is India’s leading fintech loan aggregator company offering the most convenient way to borrow money in a completely digital manner. We offer our customers a fast and convenient way to overcome their short to medium term cash needs. Every month, tens of thousands of Indians across over 20 cities avail our services to obtain flexible personal loans solutions. Customer service is a key focus item for us as an organization, please do give us a chance!

Is RupeeRedee a bank or an NBFC

We are a new age fintech company facilitating quick Personal Loans to both Salaried & Self-Employed segment. We work with multiple NBFCs at the backend to bring to you the best in personal finance. Your loan agreement will indicate the NBFC name and other details/ terms of agreement.

I have never taken a loan before; can I apply for a loan with RupeeRedee?

Yes, at RupeeRedee, we welcome first time borrowers.

I don’t own a smartphone, can I apply?

Yes, you can apply through our website www.rupeeredee.com

Can I apply for a loan by telephone or visiting your office?

We believe that our mobile app and website offer the simplest means to applying for a loan within minutes. Should you have any queries during the process, you can reach us for help or we will call you on our own if we note that you are not able to progress with filling the application.

Do you have a phone number for me to call you?

We believe in not making you wait. All you have to do is, type in your query in the 'Let us call' section requesting a callback and we promise to get back to you at the earliest. But if you still want to call us, you may reach us on 0124-4847111 anytime between 10:00 am to 7:00 pm, Monday to Saturday.

Who can apply for a loan with RupeeRedee?What is the eligibility criteria?

Any individual aged between 18 – 65 years having a monthly income of minimum Rs.15,000 through any authentic source, can apply for a loan with RupeeRedee. We don’t discriminate between salaried or self-employed applicants, all are welcome as long as minimum income criteria along with other conditions is met.

How is RupeeRedee different from other apps?

We are a subsidiary of a global fintech organization with businesses in over 30 countries. Below are the key features which set us apart from others. Our application and loan disbursement processes are: - 100% digital through our website and Android mobile application Available round-the-clock i.e. 24 hours 7 days - Minimum documentation required - you just need PAN, photo, address proof and access to your bank account - No Collaterals - completely hassle-free - No home or office visit - Loan disbursed in just 10 mins - Customer service is our top priority

Is RupeeRedee Operational in my city?

RupeeRedee is now operational in 20 cities which are as follows: Bangalore, Hyderabad, Delhi NCR, Mumbai, Ahmedabad, Surat, Vadodara, Nashik, Nagpur, Vishakhapatnam, Chennai, Mysore, Jaipur, Indore, Bhopal, Chandigarh, Lucknow, Dehradun, Pune, Ludhiana We are committed to cover more cities in future.

What if I have a complaint?

While we strive to provide the best in customer service, we do understand that there may be times when you may be dissatisfied with us. In such an event, you may please share your concern by sending an email to care@rupeeredee.com

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What documents are required for applying for a loan from RupeeRedee?

We have made it very simple for you, just keep the following ready: 1. Address Proof {acceptable documents - Aadhaar, Driving Licence, Voter Id} 2. Latest Photograph 3. PAN Card 4. Bank Statement/ Access to bank account details  

Why do you need my KYC / Banking documents?

The documents are required for compliance with the Know Your Customer (KYC) regulations as per RBI guidelines. Further, we have a proprietary system to ascertain best possible personal loans based on your current financial status and risk profile. We assure you to keep the assessment to bare minimum in terms of time.

Can I re-apply?

Yes, you can re-apply, even if your loan has been rejected once.

Is the processing fee charged only once or do I have to pay it every time I take a loan from RupeeRedee?

Processing fees is charged every time you take a loan from RupeeRedee.

What is the rate of interest?

Please refer terms of use and product features.
Terms of Use
Rates and Terms

Are there any other charges other than interest?

Yes, we charge processing fee starting from Rs. 400 + GST, which would be deducted upfront at the time of disbursal. Also, there is a service fee which is proportional to the loan term and loan amount and collected at the end of the loan term. Please refer terms of use and product features. Terms of Use Rates and Terms

Does RupeeRedee carry out credit score checks?

Our lending partners may check your credit history, if available. But, having a low credit score or absence of previous credit history doesn’t necessarily prevent you from getting a loan through RupeeRedee.

I am unable to upload my bank statements. Can it be picked by someone from RupeeRedee?

We are committed to simplifying the process to avail instant loans. We are only using the electronic medium for collection of documents to ensure fastest turn-around time. Therefore, we request you to follow the online process only.

Do I have to be employed to take a loan?

To be eligible to get a loan from RupeeRedee, one should have a regular source of income which should reflect in the bank details submitted by you.

Can I have more than one loan at a time?

No, an individual is entitled to take only one loan at a time. You can avail another loan once you have repaid the ongoing loan. There is no cap on the number of loans you can apply for through a period of time.

Do I need to give any collateral or security to avail loan?

We promise to keep it simple, just complete the application formalities and submit the required documents and your loan will be ready.

Do I need a guarantor, to apply loan with RupeeRedee?

No, you do not need a guarantor to request loan with RupeeRedee. We only take your individual information into consideration

Why was my loan application not approved?

We understand that it can be disappointing to see your loan application being rejected but assessment of your loan application is done as per the risk assessment and underwriting policy of our lending partners. While they do their best to serve maximum number of customers but there can be various factors which may lead to a rejection.

Should I enter my monthly salary or annual earnings?

Kindly, enter the salary you receive as reflected in your bank statement each month.

Is KYC mandatory?

Yes. Lenders on RupeeRedee website are regulated by RBI. To use our products, you must complete your KYC process.

What all documents are acceptable as address proof?

Our lending partners accept AADHAR / VOTER ID / DRIVING LICENSE, as proof of address. So, you can upload either of these. We believe in quick and easy application process so the maximum file size for your document should be: 2 MB and only JPG, JPEG and PNG formats are allowed.

What are the things I need to be sure of while uploading the documents?

You should watch out for the following: a. The documents provided should be latest b. All images must be clear and readable c. Size of the file must not exceed 2MB d. Format should be JPG, JPEG or PNG only

Why do I need to verify my bank or upload my bank statements?

We understand that you may not be comfortable sharing your bank details but our lenders need this information to analyse your financials to offer the most suitable loan amount to you. Be assured your details will be safe and secure.

Why should I share my PAN card details?

PAN is required as per RBI guidelines for banks and NBFCs and since all our partners are fully compliant with regulation, we need this information to process your loan request.

How do I add another bank account for bank verification?

We believe in making your application process seamless. You would not have to manually enter your bank information for 60 days since your last verification. However, if your primary account has changed, you may change and re-verify the bank account with us.

Do I need to upload the documentation every time?

We believe in hassle free application process. You don’t have to upload the documentation every time you log in or request for a loan unless your key KYC parameters have undergone change - e.g. address change etc.

How safe is using RupeeRedee and sharing my data?

We use 256-bit level encryption which is one of the most secured encryption methods. Along with that we are certified by CISA and our IT and business system are monitored, managed and protected by using highly developed and globally recognized methods. We understand your hesitation which is why we work with reputable partners.

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How fast can I get my loan?

We feel that if you have your PAN, latest photograph, address & identity proofs and Bank Account (net banking active) ready, you can finish the application submission process within 5 minutes! If your loan request is approved, you can receive the approved amount instantly after executing loan agreement digitally.

Can I get my loan on holidays?

Yes, it is our endeavour to process all loan applications instantly round the clock 24x7 even all holidays and weekends. As our loan disbursement process is:- 100% digital through our website and android mobile application. You just need PAN, photo, address proof and access to your bank account to avail a loan. 

How do I know if my application is approved?

Once your application is approved you will receive an email and a notification on your mobile. In case we need additional information from you, the same will be notified via email/SMS. You will also be able to check the status of your loan after logging with your login credentials on www.rupeeredee.com

What can I do with this loan?

You can use the sanctioned amount for any purpose you want. Just to list down a few, you can use it for and many more:

1. Holiday or Travel Expenses

2. Medical Expenses

3. Household Repair or Renovation

4. School Fees

5. Rent

6. Monthly Groceries

7. Vehicle or Car Repair

8. Purchase Gifts

9. Paying Bills

You agree and undertake not to utilize the loan for any investments into Wealth Management and insurance products, small saving certificates, antisocial, unlawful, money laundering, capital market use or speculative purposes and/ or purchase of gold /gold bullions/ gold coins/ gold jewellery/ gold exchange traded funds/ gold mutual funds.

When will I be considered as a defaulter?

Default is failure to repay the loan amount (inclusive of interest/fee) as per the repayment due date set in the loan agreement.The applicant is supposed to pay penalty charges as defined in the loan contract in such cases.

What happens if I default or can’t repay my loan?

We believe in working with customers for the long term. However, in case you are unable to repay your full due amount, we have options of extending the loan as per discretion of the lender. But in case you default completely on payment, then the lender will levy penalty charges, inform the same to the Credit Bureau impacting your future chances for getting loans and invoke other provisions as per the agreement. Please do inform us in advance so that we can help you with all possible options.

Can I repay my loan amount before the due date?

Absolutely, you can repay the loan anytime during the loan term. Please login to your account for further steps.

How can I repay my loan, is cash accepted?

We have several repayment options i.e. Net-Banking, Debit Card etc. You can choose the most suitable one from the available options. Unfortunately, we do not accept cash.

WHY AND How can I register for automatic repayment?

It is a simple process where you grant an e-consent/ Digital Mandate to set repayment towards your loan account. The same can be done at the time of availing the loan to avoid any delay in repayment. This will ensure that you never forget to repay on time and improve your credit history!

What are the key benefits of automatic repayment?

Automatic repayment option is best suited for all since you don’t need to worry about missing the payment date. As of now, automatic repayment feature is available with the below 17 banks: Axis Bank, Bank of Baroda, Central Bank of India, Equitas Small Finance Bank, HDFC Bank, ICICI Bank, IDBI Bank, IDFC Bank, Indian Overseas Net banking, IndusInd Bank, Kotak Mahindra Bank, Punjab National Bank, South Indian Bank, State Bank of India, Tamilnad Mercantile Bank Ltd, Ujjivan Small Finance Bank Ltd, Yes Bank

Can I extend my loan tenure after taking a loan?

Yes, we have an extension facility wherein you can extend the repayment date by paying an extension fee.

What is extension?

You can choose to extend your loan to a convenient date by paying a nominal fee, for a maximum period of up to the original loan tenure. Details are available in your personal dashboard / our representatives will be glad to help you.

When can I avail an extension offer?

You can avail an extension on the loan repayment (due) date for a minimum 5 days by paying an appropriate fee. An extension can only be availed in multiples of 5 days with maximum extension term being equal to the original loan term. Details are available in your personal dashboard / our representatives will be glad to help you.

What happens if I default after availing an extension offer?

We understand there can be situations wherein you are unable to repay on time, but we advise our customer to exercise prudence while borrowing since such incidents can directly impact your credit score and ability to borrow in future. Also, the lending company reserves the right to follow up with you to recover the outstanding loan amount along with other charges.

How can I make extension fee payment?

You can pay the applicable extension fee via e-channels like Debit Card/ Net Banking etc from your personal dashboard.

How will payment or prepayment be adjusted?

Any payment made by you will be adjusted as per below hierarchy. In every

case i.e. payment and early or prepayment etc. the applicable Service Fee has to be paid in full.

1. Approval Fee (deducted at time of disbursement)

2. Late Payment Fee (if in overdue status)

3. Overdue Interest (if in overdue status)

4. Extension Fee (if extension availed)

5. Service Fee

6. Interest

7. Principal

What are the working hours for instant loan processing?

It is our endeavor to process all loan applications instantly round the clock 24x7. All successfully submitted and approved applications will be processed immediately. Applications that are incomplete or need a manual review, can only be processed on the next working day. 

Can I shift my loan tenure, after taking the loan?

We encourage customers to borrow as per their repayment capacity, but we do understand that there may be unforeseen situations where you may not be able to pay back as per prescribed time of your loan. In such cases, we work with our lending partners to facilitate extension/restructuring of your loan tenure in select cases. This is completely as per lender discretion.

Do I need to go through the application process again if I want to avail another loan from RupeeRedee?

We believe in making the process easy and quick. You can apply for next loan in just 30 seconds from RupeeRedee, without any documentation. You only need to do the below: - choose the amount and tenure - verify your mobile through OTP - check your already supplied information to verify that nothing has changed since your last application - Get money in your verified bank account within 5 mins

What is micro loan?

A micro loan is a small loan used often for unexpected situations. We believe that small loans can be a reason for Badi Khushi!

Can I apply after business hours?

We understand that emergencies don’t look at the clock, which is why with RupeeRedee, you can apply for a personal loan at any time of the day. However, we would still need to check if your application meets our partners’ responsible lending policy.

How do I repay the loan amount from RupeeRedee?

We have several repayment options i.e. Net-Banking, Debit Card etc. You can choose the most suitable one from the available options. Unfortunately, we do not accept cash.

Will my credit rating be impacted if I borrow through RupeeRedee?

Our lenders are governed by RBI policies and hence report each loan to credit bureaus. Timely payment will likely improve your credit score and a default on your loan will adversely impact your score and potential to borrow in future. So please be cautious while borrowing and do plan the repayment carefully.

If I have repaid my loan, how long do I need to wait before applying for another loan?

You can apply for another loan within 24 hrs of repayment of the previous loan from RupeeRedee.

WHAT ARE THE FURTHER STEPS TO GET LOAN FROM RUPEEREDEE?

Availing an instant personal loan from RupeeRedee is simple and quick. Once your application is submitted successfully and approved, you will receive an email/SMS with few steps to avail disbursal.  You will have to: set up digital mandate using your debit card or net banking, complete your KYC using AADHAAR and accept the loan agreement. Here is a step by step guide on how you can complete your KYC using AADHAAR to avail your instant personal loan from RupeeRedee: https://www.youtube.com/watch?v=E-Cx3S-JLMw  

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Can I refer my friends? What are the benefits?

We will be glad if you recommend us to your friends/family. Successful referrals may be rewarded suitably as per company policy.

What is “Verify your Bank Account”? Why should I opt for verifying my account electronically?

Since we facilitate end to end digital lending, it is important for the lender to e-verify the beneficiary account where approved loan amount is to be disbursed. Also, lenders look for transactional behaviour to arrive at the best offer therefore we encourage our customers to make use of electronic bank account verification that we have developed for your convenience.

Is it safe to enter my banking credentials on RupeeRedee?

It is completely safe to provide your bank statement using your net-banking credentials. All login details are completely encrypted and are never stored with us. We only receive the bank statement at the end of the process. We are working with a reputed 3rd party agency offering this service of electronic verification of bank account, they work with many major banks and other financial services organizations.

I forgot my password. What can I do?

You can log-in to your dashboard using the “Login” button on the top right corner of the page. You can login using OTP also.

Can members of my family or my friends get information of my loan?

No, we do not provide any loan related information to anyone other than the applicant or to regulators.

Why do you ask for a reference and contact number?

We understand that at times we may not be able to reach you and it may have an adverse impact on your loan terms. To prevent any such situation, we seek a reference who you trust to share important information about your loan contract.

What is RupeeRedee Elite?

RupeeRedee Elite, is an exclusive program for our loyal customers. With RupeeRedee Elite, you can avail bigger loan amount and payback easily in EMIs.

What are the benefits of RUPEEREDEE Elite program?

With RupeeRedee Elite, you will get • Pre-Approved loan • Get loans up to Rs. 30,000 • Lower Interest rates • Custom EMI options

What all loan products does RupeeRedee offer?

RupeeRedee offers small personal loans and instalment loans starting from Rs. 5000 to Rs. 25,000, for the tenure of 7 days to 3 months.

How much cash can I borrow from RupeeRedee?

RupeeRedee has multiple loan options now available at your fingertips. You can now borrow starting as low as Rs. 5000 up to Rs. 25,000 with a repayment period from 7 days to 3 months.

What is the process to apply for a loan via RupeeRedee?

Our application process is simple and easy. 1. Select your loan amount & tenure 2. Fill in the required info and upload your PAN, photograph and address proof 3. Verify your bank account where you want loan amount to be disbursed 4. Submit your application

Do I have to log in with Facebook / Google+ account?

No, you don’t have to log in with Facebook/ Google+ account. You can login with Mobile OTP or with a password.

What IS the eligibility criteria to qualify for RupeeRedee Elite?

This is an invitation only program for our loyal customers who have availed our service more than once and have a good repayment track record.

Why does RupeeRedee require permissions for the Android app?

We require permission for the Android app because: 1. Camera – we use camera to enable you to take images of the documents like PAN Card, Selfie and address proof (Aadhar Card, Voter Id, Diving Licence) 2. Photos – to enable you to upload KYC documents, photos from the gallery, just in case you already have them saved with you 3. Location – location information is used at the time of login and is useful to determine your current location while applying for the loan 4. SMS – to communicate with you and send updates or reminders

How can I get my Bank Statement in PDF format?

From Email: Download monthly PDF bank statements from the email ID registered with the bank account where you receive your salary. Your bank sends the PDF statement on your email ID at a specific frequency. Visit your bank: In case you are not receiving the statement on your email. Visit the bank branch and request your bank to provide the last 3-months account statement in PDF format on your email id. Quick & Easy option > Verify your bank by logging with Net Banking: If you have the net-banking credentials of the primary bank account, login into your bank account from the RupeeRedee app or website. It is quick and 100% safe.

How safe is it to verify my bank details?

We understand your hesitation, but be assured, bank verification through net-banking is completely safe and encrypted. We work with a professional 3rd party technology company who is working with 100+ banks/ NBFCs already to establish a read only connection with your bank to access your bank statements and basic account details basis your consent. Are you still hesitant to login into your internet banking? No problem. You can upload PDF versions of your bank statements as well.